> General Shipping Info:

• The delivery time frames below are dependent on a combination of your location (Metro v Rural) and constraints Australia Post need to manage (e.g. Christmas peak times, floods etc..)
• At present 96% of our parcels are arriving within the below timeframes and we dispatch from Melbourne metro
• There is a shipping surcharge for Bogs due to their size and weight, see below for more details

> Delivery Costs & Time Frames* 

AUSTRALIA - Orders Under $100

• $9.95 Regular Flat Rate Australia Wide (3 - 6 Business Days)
• $14.95 Express Flat Rate Australia Wide (2 - 3 Business Days)

AUSTRALIA - Orders Over $100

• FREE Regular Flat Rate Australia Wide (3 - 6 Business Days)
• $10.00 Express Flat Rate Australia Wide (2 - 3 Business Days)

NEW ZEALAND - Orders under $100

• $12.95 - International Express (5 - 7 Business Days) 

• $9.95 - International Express (5 - 7 Business Days) 

*** ALL BOGS PRODUCTS (SHIPPING SURCHARGE) ***

Due to the weight and size of Bogs products, the cost of sending these items is unfortunately significantly higher and we need to charge slightly more:

AUSTRALIA - All Orders (Flat Rate)

• $12.95 Regular Flat Rate Australia Wide (3 - 7 Business Days)
• $16.95 Express Flat Rate Australia Wide (2 - 3 Business Days)

NEW ZEALAND - All Orders (Flat Rate)

• $16.95 International Express (5 - 7 Business Days)

> International Taxes / Duties: 

For those ordering outside of Australia you need to be aware of any import or sales tax duties that your home country may apply to the parcel and charge you over and above of the cost of the purchase from us. These are not taxes applied by us or accountable for us to cover. Please review your local importing guidelines prior to ordering if you are unsure.

> Shipment Time frames & Business Days

• The first day is considered the day after the order has been placed, as 24 hours is needed to process and pack the order. Weekends and public holidays are not considered business days.

> Who delivers your parcels?

• All parcels delivered within Australia are delivered by Australia Post.
• Australia Post will work with partners to deliver internationally

> Can you deliver to PO Boxes?

• Yes, we can deliver to a PO Box addresses in Australia

> What times do you deliver?

• Deliveries take place between Monday and Friday during the business hours of 8:30am and 5:00pm. Sometimes during peak periods Australia Post will do deliveries on the weekend but this is at their discretion 

> What happens if I'm not at the delivery address when it arrives?

• Deliveries are address to address and not person to person, so if you are not there at the time, drivers are able to leave the parcel with another member of your household or place of work.
• If nobody is there a calling card will be left unless the parcel can be securely placed in the post box or left on your doorstep.
• We recommend you provide an address where someone will be during the day e.g. your work address, but this is not essential.

> Do you allow pick up's?

• Unfortunately pick ups are not an option at this stage as our warehouse is not publicly accessible.

> Changing address post your order?

• It is the responsibility of the buyer to ensure a correct and safe shipping address is provided at the time of purchase as these details are placed on the delivery label. After the parcel has been shipped we unfortunately are unable to change the shipping address or recall the parcel.
• Please contact us immediately after placing an order if you feel your address is incorrect and we will make all attempts to update it prior to shipment