> What is the Delivery Cost & Time Frame?
- $9.95 Regular Flat Rate Australia Wide (4 - 6 Business Days)
- $13.95 Express Flat Rate Australia Wide (2 - 3 Business Days)
- $14.95 Express Flat Rate New Zealand (3 - 5 Business Days)
- $29.95 Express Flat Rate USA & Canada (3 - 5 Business Days)
- $39.95 Express Flat Rate Rest of World (4 - 6 Business Days)
NOTE: Sometimes free shipping is offered on specific products, bundles or during special promotions which override these costs.
> Who delivers your parcels?
- All parcels delivered within Australia are delivered by Australia Post.
- Australia Post will work with partners to deliver internationally
> Can you deliver to PO Boxes?
- Yes, we can deliver to a PO Box addresses
> What times do you deliver?
- Deliveries take place between Monday and Friday during the business hours of 8:00am and 5:00pm.
> What happens if I'm not at the delivery address when it arrives?
- Deliveries are address to address and not person to person, so if you are not there at the time, drivers are able to leave the parcel with another member of your household or place of work.
- If nobody is there a calling card will be left unless the parcel can be securely placed in the post box or left on your doorstep.
- We recommend you provide an address where someone will be during the day e.g. your work address, but this is not essential.
- Unfortunately pick ups are not an option at this stage as our warehouse is not publicly accessible.
> Changing address post your order?
- It is the responsibility of the buyer to ensure a correct and safe shipping address is provided at the time of purchase as these details are placed on the delivery label. After the parcel has been shipped we unfortunately are unable to change the shipping address or recall the parcel.