Refund policy

> Wrong size, colour, style....wrong anything?

  • For peace of mind we offer an unbeatable 45 day return policy, calculated from the date of your purchase.
  • If you are after an exchange a new purchase needs to be made as there is no specific 'exchange' process. 
  • You can purchase your new pair prior to or after returning your current pair (the choice is yours). 
  • If you return an item and wish to make a new purchase for exactly the same item, but just in a different size, we can in most instances honour the orignal price (if it has changed). 

> What are the conditions of returning an item for a refund? 

  • All items need to be sent no later than 45 days after the purchase date. 
  • Product refund refers to the 'product value' of the item/s purchased, less any product or overall order discounts applied to the order (if applicable).
  • Original shipping costs are not refundable. 
  • All returns are done via the post with the return shipping costs paid for by the customer returning the goods.
  • Unfortunately we can not accept any returns if the goods have been marked or show signs of wear/use. If they are deemed by us to be worn, marked or used, a refund will not be processed and a return shipping fee of $10.00 charged to send the items back.
  • All items being returned must be placed back into their original packaging and tags.

> What is the process for returning an item for a refund?

    • All items you wish to return for a refund need to be sent back to:
      Sole Central - Returns
      PO Box 2368
      Brighton North
      VIC 3186
      Australia
        • Please reference your first & last name, address and order number (as featured on your email invoice) on a note in the parcel. If you do not have your order number we can provide this.